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Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
Aim of the Certificate Exam
- Differentiate individual in a crowded job market
- Empower individuals to execute tasks with confidence and skill
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation |
| Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
| Change Management | - Change types and workflows - Approval and risk management |
| ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards |
| Request Fulfillment and Service Catalog | - Catalog items and workflows - Request lifecycle management |
| Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
