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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Value creation through services
|
| Topic 2: ITIL Service Value System (SVS) | - Service Value Chain activities
|
| Topic 3: ITIL Guiding Principles | - Core guiding principles
|
| Topic 4: ITIL Practices Overview | - Technical management practices - Service management practices - General management practices |
| Topic 5: The Four Dimensions of Service Management | - Organizations and people - Information and technology - Value streams and processes - Partners and suppliers |
EXIN ITIL Foundation Sample Questions:
Which process is responsible for low risk, frequently occurring, low cost changes?
- A. Release and deployment management
- B. Demand management
- C. Request fulfilment
- D. Incident management
Correct Answer: C 🗳️
What is a characteristic of a process?
- A. It requires a specific tool
- B. It does not react to a specific trigger
- C. It provides generic technical skills and resources
- D. It is performance driven and measurable
Correct Answer: D 🗳️
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
- A. Service operation
- B. Continual service improvement
- C. Service transition
- D. Service design
Correct Answer: D 🗳️
Which of the following is the correct definition of an outcome?
- A. The result of carrying out an activity, following a process or delivering an IT service
- B. All the accumulated knowledge of the service provider
- C. All incidents reported to the service desk
- D. The results specific to the clauses in a service level agreement (SLA)
Correct Answer: A 🗳️
What BEST describes the value of service operation to the business?
- A. It ensures IT services are continuously aligned to business requirements
- B. It defines the control of service assets and configurations
- C. It reduces the duration and frequency of service outages
- D. It supports the creation of a portfolio of quantified services
Correct Answer: C 🗳️
