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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operating Systems | 33% | - Application installation and updates - System utilities and command-line tools - File systems, storage and driver management - Windows installation and configuration |
| Software Troubleshooting | 36% | - Operating system boot and performance issues - Security-related troubleshooting - Network connectivity problems - Application errors and crashes |
| Mobile Devices | 9% | - Android and iOS configuration - Synchronization and connectivity - Mobile security and data management |
| Security | 22% | - User authentication and permissions - Physical and logical security concepts - Wireless and network security settings - Malware prevention, detection and removal |
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
Targeted emails intended to compromise security are known as:
- A. spoofing
- B. phishing
- C. rootkits
- D. hijacking
Correct Answer: B 🗳️
Which of the following Windows XP locations or utilities contains startup commands for programs that are currently running?
- A. MMC
- B. Task Scheduler
- C. Task Manager
- D. CMD
Correct Answer: C 🗳️
A user reports that every time they use a search engine and click on a link to go to a website, they instead are taken to a site blocked by their company's content filter. The user is not trying to go to the blocked site and needs to be able to successfully use the search engine to complete their assignment. Which of the following tools would a technician use to BEST resolve this issue?
- A. Anti-malware software
- B. System restore
- C. Factory pre-installation
- D. Recovery console
Correct Answer: A 🗳️
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A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue?
- A. Reboot client PC
- B. Reboot the printer
- C. Check the toner cartridge
- D. Check the link lights on printer NIC
Correct Answer: D 🗳️
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Which of the operating systems can be upgraded to Windows 7 Professional?
- A. Windows Vista Business
- B. Windows XP Professional
- C. Windows Vista Home Premium
- D. Windows 7 Enterprise
Correct Answer: A 🗳️
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