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Apple 9L0-005 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Peripheral and Connectivity Issues | - External device troubleshooting
|
| Topic 2: Hardware Service Procedures | - Mac desktop hardware repair concepts
|
| Topic 3: Safety and ESD (Electrostatic Discharge) | - ESD protection standards
|
| Topic 4: Troubleshooting and Diagnostic Fundamentals | - Systematic troubleshooting methodology
|
| Topic 5: Mac System Architecture and Components | - Internal hardware structure
|
Apple Desktop Service Certification Sample Questions:
1. In the component isolation technique, if you do not get a startup chime and/or a flashing question mark after configuring a minimal system, you check the components of the minimal system by _____.
A) replacing them with known-good parts in a specified order
B) disassembling and reassembling them
C) replacing them with known-good parts in any order
D) adding more known-good parts in a specified order
2. When setting up a minimal system using the component isolation technique, you start with only the components necessary to _____.
A) hear a boot chime and/or see a flashing question mark on a display
B) boot the system into Mac OS 9
C) boot the system into Open Firmware diagnostics
D) boot the system into Mac OS X
3. You can receive an electrical shock from the AC/DC power supply board inside an iMac G5 (iSight), because it remains powered whenever the system is plugged in, whether or not the system is turned on.
A) True
B) False
4. Which of the following is ALMOST CERTAINLY a hardware-related problem?
A) Distorted video at startup
B) Error beep at startup
C) Blinking question mark at startup
D) No video at startup
5. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?
A) Try to start up from a bootable CD or DVD.
B) Replace the logic board.
C) Reinitialize the hard disk and reinstall the Mac OS.
D) Replace the internal hard drive with a known-good hard drive.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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