Topics of Certified Implementation Specialist - Field Service Management (CIS-FSM) Exam

Topics of CIS-FSM exam dumps are as follows:

Field Service Management Fundamentals

• Planned Maintenance for Field Service
• Appointment Booking
• Data Collection Process, Widgets, and Dashboards
• Scheduling and Dispatch
• Map Pages
• Work Order Management
• Field Agent Activities (Mobile & Desktop)
• Reporting & Performance Analytics for Field Service

Implementation Planning

• Field Service Management Implementation Good Practices
• Field Service Management Solution
• Field Service Industry Good Practices

Implementing Field Services Processes

• Foundation Data
• Optimizing Scheduling, Dispatch, and Inventory Operations
• Configuring Time Recording
• Configuring Field Service Mobile
• Configuring Field Service Business Process, Assignment, and Add-ons
• Configuring Work Order Creation

Field Service Management Engagement Readiness

• Planning (i.e. MID Server Requirements and Specifications)
• Operationalizing IT (i.e. MID Server and Field Service Management Dashboards, Benefits)
• Field Service Management Solution (i.e. Business Value, Definition, Positioning)

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-fsm-blueprint.pdf

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Benefits in Certified Implementation Specialist - Field Service Management (CIS-FSM) Certification

Passing the ServiceNow System Administrator Qualification Test shows the mastery of ServiceNow System Management and certifies that an applicant has the expertise and experience required to oversee the design, deployment, and maintenance of the ServiceNow platform. Completing this credential test also lays forth the key competencies required to pursue additional certification for individuals.

It is worth noting that the CIS-FSM exam test has added new dimensions for the IT market. It is seen as a life-changing forum that will lead to a fruitful career. ServiceNow, a multinational multibillion dollar giant, offers IT service delivery tools to one of the leading markets. ServiceNow offers ITSM and SAM solutions for the end-to-end life-cycle maintenance of applications on a single platform. ServiceNow helps you optimize the IT tools that minimize costs and compliance through automatic sourcing, power, and optimization, and aligns your tech requirements with your overall market objectives. Demand for experts from ServiceNow is growing. ServiceNow qualification offers members the knowledge and confidence to take full advantage of the ServiceNow platform. During the training and certification processes, participants will be able to develop, adapt, and build real-world scenarios and a hands-on approach. ServiceNow's ITSM & Service Portal approach will help Simplify user experience with a special IT interface. ITSM ServiceNow is available in two styles of products - ITSM (Gain Power and Modernize IT and ITSM Pro (Expedite Digital Transformation and IT Modernization with Additional Intelligence). These modules cover processes such as Event, Problem, Update, Service Request, Information, and Release, etc where ITSM Pro offers additional advantages for Performance Analytics, Analytical Intelligence, and Provider Manager Workspace and Service Owner Workspace.

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