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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Order Management | 26% | - Service Order Status Management - Service Order Creation and Processing - Service Order Assignment and Routing - Service Order Scheduling and Planning |
| Resource Management | 22% | - Technician Management - Travel and Route Optimization - Workforce Planning and Forecasting - Skill-Based Matching |
| Service Reporting and Analytics | 16% | - Reports and Dashboards - KPI Monitoring and Analysis - Custom Report Generation - Service Performance Metrics |
| Configuration and Integration | 16% | - SAP FSM System Configuration - Third-Party System Integration - Integration with SAP ERP and CRM - API and Web Services |
| Mobile Application | 20% | - Real-Time Communication - Offline Capabilities - Mobile Checkout and Time Tracking - Field Service Mobile App Features |
SAP Certified - SAP Field Service Management Sample Questions:
1. What characteristic is true with regards to autoscheduling?
Choose the correct answer.
A) Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher
B) Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.
2. Which of the following features are part of company configuration?
There are four correct answers.
A) Screen configuration
B) Company settings
C) Service workflows
D) Password policy
E) Admin policy groups
F) Custom translations
3. In which cases can assignment duration prediction be used?
There are two correct answers.
A) When using the planning widget
B) When creating efforts
C) When using best matching technician
D) When doing manual scheduling
4. What is the main difference between SAP Service and Asset Manager versus SAP Field Service Management?
Choose the correct answer.
A) SAP Field Service Management covers planning and dispatching as well as mobile execution, whereas SAP Service and Asset Manager covers only mobile execution.
B) SAP Service and Asset Manager covers planning and dispatching as well as mobile execution, whereas SAP Field Service Management covers only mobile execution.
C) SAP Field Service Management covers planning, whereas SAP Service and Asset Manager covers execution.
5. Which are the most commonly used integration platforms for SAP Field Service Management?
There are two correct answers.
A) FSM Cloud Connector by Proaxia
B) SAP Integration Suite / SAP Business Technology Platform
C) SAP FSM Business Rules
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B,C,F | Question # 3 Answer: A,C | Question # 4 Answer: A | Question # 5 Answer: A,B |
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