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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. The Erlang B formula is used specifically for calculating the number of trunk lines required based on offered traffic and a target Grade of Service, not the number of agents.

A) True
B) False

2. When designing an AICC solution that must integrate with both legacy TDM systems and modern SIP trunks, which component serves as the critical intermediary for protocol translation and media conversion?

A) Session Border Controller (SBC)
B) CTI Server
C) ICD Router
D) VoIP Gateway with both TDM and SIP interfaces

3. What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?

A) To transfer call control signals.
B) To maintain NAT traversal and detect connection failure quickly.
C) To ensure the audio quality remains high.
D) To synchronize the clocks between the two systems.

4. In the context of AICC, what does "ACD" stand for?

A) Audio Codec Device
B) Automated Call Director
C) Agent Call Desk
D) Automatic Call Distributor

5. Which AICC architecture pattern is most resistant to a "split-brain" scenario in a high-availability cluster?

A) Implementing a third-party witness service or a tie-breaker node in a separate fault domain.
B) Using a single quorum disk witness.
C) Manual intervention by an administrator.
D) Relying on the network heartbeat alone.

Solutions: