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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. A customer reports no sound after Windows XP loads. What is the first step you should take to identify the cause?

A) Replace the system board.
B) Check for errors in the BIOS.
C) Check the Device Manager.
D) Start Windows in Safe Mode.

2. What is the function of the HP Support Assistant?

A) to test the availability of the operating system
B) to reinstall an operating system to the factory default state
C) to access any and all diagnostics utilities available on a particular platform
D) to run diagnostics on a computer that will not boot

3. Which statement best describes the function of HP Wireless Assistant?

A) It displays information about devices such as PC cards.
B) It uses the Windows Zero Configuration Utility.
C) It displays information about whether the wireless network is enabled or disabled.
D) It enables and disables the integrated wireless devices on a notebook.

4. What is the difference between a frontside bus (FSB) and Intel QuickPath?

A) QuickPath provides faster CPU data transfer speeds than the FSB.
B) QuickPath connects the memory controller to the I/O controller; FSB connects the CPU to the chipset.
C) QuickPath is a graphics controller bus; FSB is a CPU data bus.
D) QuickPath is a peripheral data bus; FSB is a CPU data bus.

5. A customer complains that the HP QuickLook 2 feature is not working on their notebook running Windows Vista. Which application must be installed to support this feature?

A) Microsoft Office
B) Microsoft Aero
C) HP Help and Support
D) HP Assistant

Solutions: