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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Value and Business Outcomes | - Value proposition of lifecycle services - Customer challenges and pain points |
| HPE Lifecycle Services Overview | - Introduction to HPE PS Lifecycle Services - Service portfolio positioning |
| Lifecycle Engagement Model | - Manage and support phase - Deploy and implement phase - Optimize and retire phase - Consult and design phase |
| Sales Strategy and Positioning | - Selling methodology for services - Competitive differentiation |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
A) How distributed is your workforce?
B) Would you consider a lease-to-own solution?
C) How necessary is it for you to minimize capital expenditures?
D) Do you require security features such as hardware or BIOS protection?
2. When is the optimal time to engage with a customer regarding renewal of an HP Care Pack?
A) Thirty days after the existing coverage period has expired in order to update the agreement with new terms and conditions
B) A minimum of six months before the existing Care Pack Services expire in order to complete the sales process
C) During the five business day grace period before and after the expiration date of the Care Pack to ensure continued coverage
D) At the time designated in the customer's service level agreement for implementing the customer's request for changes
3. What is included in HP Active Care? (Select two.)
A) Next business day onsite support
B) Coverage of non-HP devices
C) Availability for one or two years
D) Defective Media Retention in every option
E) No-cost replacement parts
4. A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
A) Compile a list of issues customers have had with the competitor's services
B) Visit the competitor's website to read the descriptions of their services
C) Refer to the battlecards for the various HP Lifecycle Services
D) List the different HP Services websites that the customer can visit for more information
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B | Question # 3 Answer: A,D | Question # 4 Answer: C |
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