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EXIN ITIL Foundation Sample Questions:
1. Which process is responsible for low risk, frequently occurring, low cost changes?
A) Release and deployment management
B) Demand management
C) Request fulfilment
D) Incident management
2. What is a characteristic of a process?
A) It requires a specific tool
B) It does not react to a specific trigger
C) It provides generic technical skills and resources
D) It is performance driven and measurable
3. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
A) Service operation
B) Continual service improvement
C) Service transition
D) Service design
4. Which of the following is the correct definition of an outcome?
A) The result of carrying out an activity, following a process or delivering an IT service
B) All the accumulated knowledge of the service provider
C) All incidents reported to the service desk
D) The results specific to the clauses in a service level agreement (SLA)
5. What BEST describes the value of service operation to the business?
A) It ensures IT services are continuously aligned to business requirements
B) It defines the control of service assets and configurations
C) It reduces the duration and frequency of service outages
D) It supports the creation of a portfolio of quantified services
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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