EXIN ITILFND_V4 test insides dumps : ITIL 4 Foundation

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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What impact does automation have on a service desk?

A) Ability to work from multiple locations, geographically dispersed
B) Ability to work from a single centralized location
C) Less low level work and a greater ability to focus on user experience
D) Increased phone contact and a reduced ability to focus on user experience

2. Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

A) Keep it simple and practical
B) Think and work holistically
C) Collaborate and promote visibility
D) Progress iteratively with feedback

3. Which is considered by the 'partners and suppliers' dimension?

A) Using artificial intelligence
B) Working with an integrator to manage relationships
C) Using formal roles and responsibilities
D) Defining controls and procedures

4. Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

A) revised processes
B) existing information
C) additional measurements
D) new methods

5. Which statement about service requests is CORRECT?

A) Complex service requests should be dealt with as normal changes
B) Service requests require workflows that should use manual procedures and avoid automation
C) Service requests that require simple workflows should be dealt with as incidents
D) Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

Solutions: