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Individuals Who Should Consider Microsoft MB-910 Certification Exam
Anyone who has been working with computers for a few years should consider this certification. A basic understanding of programming is a must in order to understand the concepts on this exam. It covers VB6 and .NET programming along with other subjects. Those interested in creating mobile applications or working with computing services may need this certification. Individuals who have a few years of experience in the IT field will find this test to be quite easy. This exam is designed for entry-level candidates.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
What are the prerequisites and eligibility criteria for Microsoft MB-910 Certification Exam
For this certification, you must have a basic understanding of computer programming, VB.NET, and C#. Basic knowledge of Microsoft Windows OS, MS Office tools, SQL Server Management Studio tools, and other related products is a requirement for this certification.
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Microsoft MB-910 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Event management features - Capabilities and use cases - Email marketing and customer journeys - Lead generation and qualification - Integration with Copilot - Marketing forms, pages, and segments |
| Topic 2: Describe Dynamics 365 Customer Service | 20-25% | - Key components and use cases - SLA and routing rules - Case management lifecycle - Knowledge base and entitlements - Unified service desk and channels |
| Topic 3: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Security and access control - Common features and navigation - Data management and reporting basics - Overview of Copilot in customer engagement - Integration with Microsoft Power Platform |
| Topic 4: Describe Dynamics 365 Field Service | 15-20% | - Inventory and asset management - Mobile app and offline functionality - Core features and scheduling capabilities - Work order lifecycle and resource management |
| Topic 5: Describe Dynamics 365 Sales | 20-25% | - Lead and opportunity management processes - Quote, order, and invoice lifecycle - Sales accelerators and forecasting - Business process flows - Product catalog, price lists, and unit groups - Core capabilities and business scenarios |
