MB2-718 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:
- Manage the Unified Service Desk (USD) 15%-20%
- Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
- Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
- Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
- Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
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How to book the MB2-718 Exam
These are following steps for registering the MB2-718 exam. Step 1: Visit to Microsoft Exam Registration Step 2: Signup/Login to MICROSOFT account Step 3: Search for MICROSOFT MB2-718 Certifications Exam Step 4: Select Date and Center of examination and confirm with payment value of $165
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Microsoft Dynamics 365 for Customer Service MB2-718 Exam
Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
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Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Unified Service Desk | 20% | - Hosted controls and configuration - Toolbars, navigation rules, and events - Session management and integration |
| Topic 2: Implement Service Management Analysis and Voice of the Customer | 25% | - Service analytics and reporting
|
| Topic 3: Manage Dynamics 365 Field Service Integration | 20% | - Field service and customer service integration - Resource management and scheduling - Products, price lists, and territories |
| Topic 4: Manage Cases, Knowledge Base, and Interactive Service Hub | 35% | - Create and manage cases
|
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