Microsoft MB2-718日本語 test insides dumps : Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)

Microsoft MB2-718日本語 test insides dumps
  • Exam Code: MB2-718J
  • Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
  • Updated: Aug 29, 2026
  • Q & A: 90 Questions and Answers
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About Microsoft MB2-718日本語 actual exam materials

MB2-718 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:

  • Manage the Unified Service Desk (USD) 15%-20%
  • Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
  • Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
  • Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
  • Manage Dynamics Field Service and the Interactive Services Hub 15%-20%

Fast learning of customers

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How to book the MB2-718 Exam

These are following steps for registering the MB2-718 exam. Step 1: Visit to Microsoft Exam Registration Step 2: Signup/Login to MICROSOFT account Step 3: Search for MICROSOFT MB2-718 Certifications Exam Step 4: Select Date and Center of examination and confirm with payment value of $165

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Microsoft Dynamics 365 for Customer Service MB2-718 Exam

Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.

The benefit in Obtaining the MB2-718 Exam Certification

  • Becoming Microsoft Certified Professional means one thing you are worth more to the company and therefore more to yourself in the form of an upgraded pay package. On average a Microsoft Certified Professional member of staff is estimated to be worth 30% more to a company than their uncertified professionals.
  • Organization owners invest a lot in their employees when it comes to their training with the goal of making them quicker, more efficient, and more knowledgeable about their role. Certified Professional will reduce the time he spends on tasks, meaning he can get more done this could help reduce company downtime when repairing faults on a system or fixing hardware problems.
  • Candidates will get in-depth knowledge by completing the courses along with the access to revision materials for 6 months upon completion means they will have a wider skill set when it comes to the various technologies and systems than an uncertified professional. Certified Professional in this particular skill set is 74% more efficient when it comes to completing their tasks in a timely well-executed manner.
  • After completion of Microsoft Certified Professional Certification candidates receive official confirmation from Microsoft that you are now fully certified in their chosen field. This can be now added to their CV, cover letters and job applications.
  • When Candidates applying for a job or looking to promotion in their current position, a Microsoft Certified Professional certification in the field in which Candidates are applying will put you at the top of the list and make them a desirable candidate for employers.

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

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Microsoft MB2-718日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure Unified Service Desk20%- Hosted controls and configuration
- Toolbars, navigation rules, and events
- Session management and integration
Topic 2: Implement Service Management Analysis and Voice of the Customer25%- Service analytics and reporting
  • 1. Dashboards and charts
    • 2. Custom views and reports
      - Voice of the Customer surveys
      • 1. Distribute and analyze survey responses
        • 2. Create and configure surveys
          Topic 3: Manage Dynamics 365 Field Service Integration20%- Field service and customer service integration
          - Resource management and scheduling
          - Products, price lists, and territories
          Topic 4: Manage Cases, Knowledge Base, and Interactive Service Hub35%- Create and manage cases
          • 1. Entitlements and service level agreements (SLAs)
            • 2. Queues, routing, and assignment
              • 3. Case lifecycle and processes
                - Configure Interactive Service Hub / Customer Service Hub
                • 1. Unified interface configuration
                  • 2. Dashboards and streams
                    - Implement knowledge management
                    • 1. Create and publish knowledge articles
                      • 2. Knowledge base configuration
                        • 3. Article search and association

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