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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Capacity Planning and Facility Layout | 15% | - Layout Design
|
| Supply Chain and Inventory Management | 20% | - Supply Chain Design
|
| Quality Management Methods | 25% | - Quality Tools and Techniques
|
| Forecasting and Project Management | 20% | - Demand Forecasting
|
| Process Design and Analysis | 20% | - Process Performance
|
WGU Operations Management (C215, VDC2) Sample Questions:
1. What is a major factor in the decision to locate a business near its primary market territory?
A) Proximity to parks
B) Proximity to labor
C) Proximity to a community center
D) Proximity to customers
2. What do assignable causes of variation indicate?
A) Human resources found an operator was at fault.
B) Equipment was found to be out of control.
C) A computer virus was found in the system.
D) Out-of-control signals were found in the process.
3. Which function does marketing play in a just-in-time (JIT) organization?
A) JIT marketing simplifies inventory flow.
B) JIT marketing synchronizes product demand with assembly.
C) JIT marketing focuses on customer-driven quality.
D) JIT marketing focuses on producer-driven quality.
4. What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization?
A) SCM (Supply Chain Metrics)
B) SCOR (Supply Chain Operations Reference)
C) RFEAU (Reliability Flexibility Expenses and Asset Utilization)
D) SCAM (Supply Chain Accreditation Model)
5. Which project life cycle phase includes identifying the need for a project?
A) Planning
B) Execution
C) Feasibility analysis
D) Conception
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
