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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

A) Sharing Map and custom permission set
B) Case co-ownership using Super User access
C) OWD and Apex Sharing
D) Sharing Set

2. AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?

A) Create a site with the Marketing Microsite template
B) Create a site with the Customer Service template
C) Open its Slack implementation to all customers
D) Give access to its internal orgs using Chatter groups

3. How can Sharing Sets be used to share records with Customer Community users?

A) Create one Set per object and add the Customer Community profiles to each Sharing Set.
B) Create one Sharing Set, select the 'All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.
C) Create one Sharing Set and add the objects to share in the Sharing Set.
D) Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.

4. DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers

A) Configure Lead Creation and Lead Distribution inside PRM Workspace.
B) Create Page Layouts for Lead Distribution.
C) Enable "Allow External Lead Sharing" in Digital Experience settings.
D) Create Assignment Rules for Lead Distribution.

5. Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

A) Customer Insights
B) Community View
C) Einstein Customer
D) Experience Tracker

Solutions: