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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. How do I resolve ERP synchronization errors? Choose Three correct answers.

A) After identifying the problem and checking the ERP system, resolve the issues in the System Monitoring app.
B) First identify the problem and whether you need to correct something in the ERP.
C) After identifying the problem and checking the ERP system, resolve the issues in the Administration app.
D) Go to the Administration app and resolve the issues there.
E) In the System Monitoring app you will have an overview of the ERP errors. and the possibility of re- sending or reverting transactions.

2. What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.

A) Crowd workers can accept or reject assignments within a set time frame
B) Configurable onboarding platform to invite partners
C) Intelligent scheduling to determine the best qualified technician
D) Crowd workers can reschedule assignments within a set time frame
E) Automatic determination of activity effort and materials consumed

3. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.

A) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
B) This feature does not help with automatic time recording
C) With this feature the dispatcher will see in the planning board in which step the technician currently is

4. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.

A) Pre-organizing spare parts to be taken to the physical of the job
B) Defining which material, the customer needs to purchase before the technician can start the work
C) Booking material for a specific service call and defined location
D) Reserving material that has already been used for previous services

5. You need to auto-assign checklists on a service job depending on the type of equipment. How is it possible? Choose the correct answer.

A) It is possible by adding a business rule in the admin app
B) It's only possible with a paid feature request at SAP
C) Its not possible

Solutions: