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HP HP2-I15 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Accessories, Docking, and Peripherals | 15% | - Docking stations and connectivity solutions - Monitors and input devices - Compatibility and accessory recommendations |
| Selling Strategies and Solution Proposals | 10% | - Communicate value proposition and competitive advantages - Identify customer business requirements - Align HP solutions to customer needs |
| Notebook and Mobile Workstation Solutions | 30% | - Processor, memory, storage, and display technologies - EliteBook, ProBook, and ZBook series features - Security, manageability, and connectivity options |
| Desktop and Fixed Workstation Solutions | 25% | - Form factors, performance specifications, and expandability - Business environment suitability and TCO benefits - EliteDesk, ProDesk, and Z Workstation portfolio |
| HP Business Personal Systems Overview | 20% | - Market trends and business use cases - Product portfolio and positioning - HP sustainability and security differentiators |
HP Selling HP Business Personal Systems Hardware 2020 Sample Questions:
What should you offer to a customer with a major pain point of IT management and device maintenance across their organizations?
- A. HP Support Assistant
- B. HP DaaS one-year pack
- C. HP Care Pack
- D. HP Services
Correct Answer: D 🗳️
What is the major security concern associated with company employees working in public areas and open offices, and how does HP address it?
- A. virus attacks, which can be lessened with HP Sure Run
- B. phishing attacks, which can be alleviated with HP Sure Click
- C. visual hacking, which can be prevented with HP Sure View
- D. malware attacks, which can be mitigated with HP Sure Start
Correct Answer: C 🗳️
What should be the focus of your first sales conversation with a customer?
- A. uncovering their needs
- B. presenting special offers
- C. offering discounts
- D. selecting the solution
Correct Answer: A 🗳️
Which display would be best for a hot desk solution with built-in docking support?
- A. HP Thunderbolt Dock G2
- B. HP EliteDisplay S340c 34-inch Curved Monitor
- C. HP USB-C Dock G5
- D. HP EliteDisplay E243d 23.8-inch Docking Monitor
Correct Answer: D 🗳️
When ready to propose a product to a customer, what should you take into consideration?
- A. that you always sell HP DaaS services along with the hardware
- B. any potential promotions when it comes time for the customer to buy
- C. that you include a six-month expandable Care Pack
- D. that you answer the customer pain points and meet their needs
Correct Answer: D 🗳️
