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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Storage Virtualization and Management | - IBM Spectrum Virtualize/similar technologies - Storage management tools (e.g., Spectrum Control) |
| Topic 2: Troubleshooting and Problem Resolution | - Use of diagnostic utilities - Diagnosing and resolving storage issues |
| Topic 3: Data Protection Technologies | - Data protection solutions - Backup and recovery concepts |
| Topic 4: Performance Optimization | - Performance analysis tools - Tuning storage performance |
| Topic 5: Installation and Configuration | - Enterprise storage systems setup - Network connectivity and SAN configuration |
IBM Enterprise Storage Technical Support Sample Questions:
A customer has an existing mainframe environment with a DS8870 attached. This frame is only partially populated. The customer is attaching existing IBM POWER servers that require a three-tier storage solution including SSDs. Electrical power is not readily available. Price is also a key criterion in making the decision.
Which addition to the existing system should be proposed to this customer?
- A. Add a Storwize V7000 in a new rack.
- B. Add disks to the DS8870.
- C. Add IBM Spectrum Scale in front of the DS8870 along with additional disks in the DS8870.
- D. Add IBM SAN Volume Controller along with IBM FlashSystem and Storwize V7000.
Correct Answer: B 🗳️
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A customer has a single frame TS3500 tape library with 6 - 3592-E07 drives. A new open systems server was recently purchased and, because of budget constraints, the customer is considering less expensive LTO-6 drives while protecting investment in existing tape cartridges.
What is the most economical way to achieve this goal?
- A. Replace 3592 drives with LTO-6 drives in the existing frame as is.
- B. Replace the frame and add LTO-6 drives.
- C. Add 6 LTO-6 drives in the existing frame.
- D. Add 6 LTO-6 drives in a new frame.
Correct Answer: C 🗳️
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Which IBM storage offering scales linearly without hot-spots and delivers insights from
analytics faster with tuning-free data distribution?
- A. DS8870
- B. LTFS
- C. XIV
- D. IBM FlashSystem
Correct Answer: B 🗳️
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What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?
- A. Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
- B. Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
- C. Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
- D. Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
Correct Answer: B 🗳️
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How many ports from a full 15 module XIV Storage System are recommended initially to connect to an IBM Spectrum Virtualize Controller?
- A. 24
- B. 16
- C. 12
- D. 8
Correct Answer: A 🗳️
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