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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IBM Storage Product Overview | 20% | - DS8000 Series - IBM Spectrum Storage Suite - Storwize / SAN Volume Controller - XIV Storage System - FlashSystem Family |
| Topic 2: Troubleshooting and Problem Determination | 25% | - Connectivity and Path Failures - Performance Issues - Diagnostic Tools and Utilities - Error Log Analysis |
| Topic 3: Backup, Recovery and Data Protection | 15% | - Replication and Mirroring - Snapshot and FlashCopy - Archive and Retention |
| Topic 4: Maintenance and Support | 15% | - Replacement Procedures - Firmware and Software Upgrades - Support Portal and Resources |
| Topic 5: Installation and Configuration | 25% | - Software Setup and Initialization - Hardware Installation - Network Connectivity and SAN Configuration - System Planning and Requirements |
IBM Enterprise Storage Technical Support Sample Questions:
1. A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?
A) Storage Tier Advisor Tool
B) Capacity Magic
C) Disk Magic
D) TPC
2. A customer has a single frame TS3500 with a L23 frame. There are five TS1150 drives and 100 tapes in this frame. The customer wants to add five LTO-6 drives to this TS3500.
What is the most cost effective solution for this customer?
A) Add a L53 frame with LTO-6 drives and add the LTO media to a L53 frame.
B) Add LTO-6 drives to the existing L23 frame and add the LTO media to a D53 frame.
C) Add a D53 frame with LTO-6 drives and add the LTO media to a D53 frame.
D) Add LTO-6 drives to a new D53 frame and add LTO media to the L23 frame.
3. Which IBM Storage System can be directly attached to an IBM i partition on a POWER System?
A) IBM DS8870
B) IBM XIV
C) IBM FlashSystem 840
D) IBM FlashSystem 820
4. A customer is considering a storage consolidation project.
Which tool should you use to help the customer understand that the IBM solution will be more cost-effective than the competitors?
A) IBM System Storage Interoperation Center
B) IBM Systems Consolidation Evaluation Tool
C) IBM ATS Server Consolidation Monitor
D) IBM CompleteCenter
5. How many ports from a full 15 module XIV Storage System are recommended initially to connect to an IBM Spectrum Virtualize Controller?
A) 24
B) 16
C) 12
D) 8
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
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