SAP C_C4C14_1811 test insides dumps : SAP Certified Application Associate - SAP Service Cloud 1811

SAP C_C4C14_1811 test insides dumps
  • Exam Code: C_C4C14_1811
  • Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
  • Updated: Aug 22, 2026
  • Q & A: 155 Questions and Answers
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SAP C_C4C14_1811 Exam Syllabus Topics:

SectionObjectives
Service Processes- Service Order Processing
  • 1. Service request handling
    • 2. Workflows and approvals
      - Ticket and Case Management
      • 1. Case handling and escalation
        • 2. Service ticket creation and processing
          SAP Service Cloud Fundamentals- Service Cloud Overview
          • 1. Architecture and positioning of SAP Service Cloud 1811
            • 2. Key service processes and customer service lifecycle
              Reporting and Analytics- Service Reporting
              • 1. Analytics for service performance
                • 2. Service KPIs and dashboards
                  Integration and Communication- Integration Scenarios
                  • 1. Integration with SAP ERP and external systems
                    • 2. Integration with SAP Sales Cloud
                      - Communication Channels
                      • 1. Social and omnichannel communication
                        • 2. Email and interaction center configuration
                          Master Data and Configuration- System Configuration
                          • 1. Organizational structure setup
                            • 2. Business roles and authorizations
                              - Core Master Data
                              • 1. Product and installed base management
                                • 2. Accounts and contacts setup

                                  SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

                                  1. Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

                                  A) Discount list
                                  B) Personal addresses and contacts
                                  C) Account hierarchies
                                  D) Business configuration
                                  E) Campaigns


                                  2. In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.

                                  A) Automatically using start/stop buttons
                                  B) Automatically on creation of a time report
                                  C) Manually using the time entry screen
                                  D) Manually using the service entry screen


                                  3. You need to define an automatic field update in a service ticket based on certain conditions. Which object do you use?

                                  A) Notification
                                  B) Task
                                  C) Workflow
                                  D) Approval


                                  4. What date type is used in a Date Profile to determine the start of the warranty?

                                  A) Requested date
                                  B) Reference date
                                  C) Creation date
                                  D) Due date


                                  5. When using data migration template for the initial load, which activities are parts of the migration process?
                                  Note: There are 3 correct answers to this question.

                                  A) Realign territory data
                                  B) Align data fields with input fields
                                  C) Upload data from the template file
                                  D) Find and fix errors in the data file
                                  E) Export data to local file


                                  Solutions:

                                  Question # 1
                                  Answer: B,C,E
                                  Question # 2
                                  Answer: A,B
                                  Question # 3
                                  Answer: C
                                  Question # 4
                                  Answer: B
                                  Question # 5
                                  Answer: A,D,E

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