PDF Version DemoConsiderate service
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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Contracts | 8%-12% | - Contract creation and assignment - Entitlement determination |
| Registered Products | <8% | - Use in service tickets |
| Warranty Management | <8% | - Warranty determination and processing |
| Administrative Configuration | 8%-12% | - Business configuration activities - Approval processes |
| User Management | 8%-12% | - Maintain employees, business roles and users - Set up data access restrictions |
| Installed Base | <8% | - Use in service tickets |
| Implementation Basics | 8%-12% | - SAP implementation methodologies - Solution configuration and fine-tuning |
| Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Integration | 8%-12% | - Pre-packaged integration scenarios - System integration best practices |
| Reporting and Analytics | 8%-12% | - Standard reports and dashboards - Basic custom reporting |
| Service Request Management | 12%-16% | - Escalation and routing rules - Create and process service tickets - Service level agreements (SLA) |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. What does a Simulate Run action display in maintenance plans?
A) The number objects for which a work tickets would be created
B) The top 10 objects for which a work ticket would be created
C) A success status to indicate if the maintenance plan run was successful
D) A list of all objects for which a work ticket would be created
2. Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A) Hotmail
B) Google maps
C) Whatsapp
D) Mindtouch
3. Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.
A) Adjust fields with input fields
B) provided migration template in the Data Workbench
C) Migrate data from the template file
D) Activate migration templates in scoping
E) Fix errors in the data file
4. Who can approve time reports so they can be released to CATS?
A) End customer
B) Territory owner
C) Reporting line manager
D) Nominated delegate
5. How do you create an assignment for a service technician in SAP Service Cloud?
A) Use a ticket routing rule
B) Use the Resource Scheduler
C) Use SAP Multi-resource Scheduling
D) Use a time report
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D | Question # 3 Answer: B,C,D | Question # 4 Answer: C | Question # 5 Answer: B |
