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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 明確に定義されたプロセス構造には何を含める必要がありますか?

A) 統計的サポート
B) 期待される結果
C) 機能
D) タイムライン

2. リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?

A) リリースの頻度と種類
B) リリース後の期間におけるリリースに関連したインシデント
C) 発売日
D) 変更要求 (RFC)

3. 既知のエラーとは何ですか?

A) 解決された問題
B) 原因と回避策が特定された問題
C) 対応できない問題
D) 解決が判明している重大インシデント

4. 企業は継続的改善の原則を適用することを決定しました。この決定によりどのようなアクションが生じるでしょうか?

A) サービス管理システムを少なくとも年に一度見直します。
B) 顧客満足度を分析し、その結果として得られるアクションを特定する
C) 現状を分析および評価して、改善すべき領域を特定します。
D) 内部サービス組織の評価を開始します

5. ユーザーが作業を継続できるようにする一時的な解決策とは何ですか?

A) 回避策
B) 既知のエラー
C) 変更要求 (RFC)
D) サービスリクエスト

Solutions: