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ServiceNow CIS-EM, also known as Certified Implementation Specialist-Event Management, is an intensive certification program designed to help experienced professionals enhance their skills in event management. This certification is offered by ServiceNow, a leading company that specializes in providing cloud-based solutions for multiple domains, including IT, HR, and customer service.
ServiceNow CIS-EM (Certified Implementation Specialist-Event Management) certification exam is designed to validate and certify the skills and knowledge required for implementing and managing event management solutions on the ServiceNow platform. As organizations increasingly rely on IT services, event management has become a critical aspect of IT operations. The CIS-EM certification exam is ideal for ServiceNow professionals who are responsible for designing, configuring, and implementing event management solutions.
NEW QUESTION # 11
What is the default collection/polling interval applied to all event connectors?
- A. Every 60 seconds
- B. Every 120 seconds
- C. Every 5 seconds
- D. Every 10 seconds
- E. Every 40 seconds
Answer: D
NEW QUESTION # 12
Where can you look to determine what event rule created an alert? (Choose two.)
- A. Alert Message Key
- B. Alert Activity
- C. Event Processing Notes
- D. Event Additional Information
- E. Alert Source
Answer: B,E
NEW QUESTION # 13
What is one of the main benefits of using Event Management and Operational Intelligence?
- A. To rapidly configure and launch secure, agentless discovery of hardware and software resources and their relationships.
- B. To proactively warn against possible service outages using a range of advanced predictive machine learning methods.
- C. To improve service availability by helping IT staff pinpoint service issue causes and evaluate the impact of planned changes.
- D. To increase service agility and produce fast, predictable results by automating manual, routine, error-prone tasks.
Answer: B
NEW QUESTION # 14
Which step in the event rule configuration process enables you to ignore events and prevent alert generation?
- A. Threshold
- B. Event options
- C. Transform and compose alert output
- D. Event filter
Answer: A
NEW QUESTION # 15
A support agent resolves an incident associated with an alert. What is the best method to close the alert?
- A. Set the evt_mgmt.alert_closes_incident
- B. Create a business rule on the incident table
- C. Set the evt_mgmt.incident_closes_alert
- D. Create a business rule on the alert table to match the associated Incident with its respective alert
- E. Switch over to the alert form and close the alert manually
Answer: C
NEW QUESTION # 16
To determine the top incidents for the CI associated with an alert, where is the best place to look?
- A. Event Management Overview page
- B. Incident List View
- C. CMDB Health Dashboard
- D. Alert Insights
Answer: D
NEW QUESTION # 17
Agent Client Collector is built on what framework that enables you to adopt and extend monitoring checks from the community?
- A. Nagios
- B. Sensu
- C. Zabbix
- D. SolarWinds
- E. Icinga
Answer: B
NEW QUESTION # 18
During processing of the event and if the event Severity is blank, the state of the event is set to:
- A. Processing
- B. Error
- C. Ready
- D. Ignored
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/concept/c_EMIntegrateRequirementEvent.html
NEW QUESTION # 19
How would you ensure the quality of data in your Configuration Management Database (CMDB) over time?
- A. Using only scripts to automatically monitor for and remediate duplicate configuration items (CIs)
- B. Manually inventorying configuration items in the CMDB and eliminating duplicate configuration items (CIs)
- C. Having well-defined Identification, Reconciliation, and Relationship rules
- D. Only use the ServiceNow Discovery application to populate your CMDB
Answer: C
NEW QUESTION # 20
In order for SNMP trap notifications to appear in ServiceNow as events, what option must be enabled in the required MID server?
- A. SNMP agent for MID
- B. Event collector MID server extension
- C. MID SNMP trap listener
- D. SNMP event manager module for MID
Answer: C
NEW QUESTION # 21
By default, the Alert Console displays what type of alerts?
- A. All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance mode
- B. All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
- C. All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
- D. All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
- E. All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning that are not in Maintenance mode
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/concept/alert-priority.html
NEW QUESTION # 22
If the Message Key is not populated, the default value is created from which fields?
- A. Source, source instance, node, and type
- B. Source, type. node, and metric name
- C. Source, type. node, resource, and metric name
- D. Source, source instance, node, and resource
- E. Source, type. node, resource, and time of event
Answer: C
NEW QUESTION # 23
Which the following alert promotion rule defined in your ServiceNow instance, which of the anomalies below would be automatically promoted into IT alerts on the Alert Console?
A)
B)
C)
Both anomaly A and anomaly B
D)
Neither anomaly A or anomaly B
- A. Option D
- B. Option C
- C. Option A
- D. Option B
Answer: C
Explanation:
Explanation
Reference https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/create-alert-promotion-rule.html
NEW QUESTION # 24
The Event Management operator workspace can display all of the following except?
- A. Manual application services
- B. Correlation groups
- C. Discovered application services from Service Mapping
- D. Alert groups
- E. Technical services
Answer: A
NEW QUESTION # 25
What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?
- A. CI Relation Types
- B. CI Identifiers
- C. Process to CI Type Mapping
- D. CI Class Manager
- E. CI Remediations
Answer: D
NEW QUESTION # 26
During CI binding, CI matching is done using which two fields? (Choose two.)
- A. Source
- B. Node
- C. Message Key
- D. Additional Information
Answer: B,D
NEW QUESTION # 27
By default, when are idle alerts are closed?
- A. After 30 days
- B. After 7 days
- C. After 14 days
- D. Never
Answer: B
NEW QUESTION # 28
Alerts are processed using which of the following? (Choose three.)
- A. Event rules
- B. Java and Groovy scripts
- C. Event action rules
- D. Alert management rules
- E. Scheduled jobs
Answer: A,D,E
NEW QUESTION # 29
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