C-C4H51-2405 Updated Exam Dumps [2024] Practice Valid Exam Dumps Question
C-C4H51-2405 Sample with Accurate & Updated Questions
NEW QUESTION # 11
Which model can be used for ABAP cloud-native development?
- A. ABAP RESTful Application Programming Model
- B. The ABAP Cloud Development Model
- C. The SAP S/4HANA Cloud Extensibility Model
Answer: A
NEW QUESTION # 12
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Use fine-tuning to activate Service Contract Management
- B. Use fine-tuning to manage the numeric range for contracts
- C. Activate Create Contracts in the Detail view
- D. Activate Service Contract Management in scoping
Answer: A,D
NEW QUESTION # 13
Which element do you need to maintain to use maintenance plans?
- A. Scoping
- B. Fine-tuning
- C. Installed base
- D. Condition attribute
Answer: C
NEW QUESTION # 14
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.
- A. Warranty
- B. Product
- C. Maintenance plan
- D. Registered product
- E. Text
Answer: B,C,D
NEW QUESTION # 15
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.
- A. Ticket routing
- B. Activity planner
- C. SAP Field Service Management
- D. Time recording
- E. Manual routing
Answer: B,C,E
NEW QUESTION # 16
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.
- A. Determination of involved parties
- B. Delegation rules
- C. Party roles
- D. SLA Determination
Answer: A,C
NEW QUESTION # 17
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.
- A. Create territory hierarchy levels
- B. Remove the personal data from the business user
- C. Assign employee to an organizational unit
- D. Assign restriction rules
Answer: C,D
NEW QUESTION # 18
Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.
- A. Use restriction rules
- B. Grant access to extension fields for business users
- C. Grant access to extension fields for business roles
- D. Create a code list restriction
Answer: C,D
NEW QUESTION # 19
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.
- A. Web Service URL
- B. Name
- C. Data Type
- D. Data Source ID
- E. Usage
Answer: A,B,D
NEW QUESTION # 20
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?
- A. Account
- B. Employee
- C. Product
- D. Account hierarchy
Answer: A
NEW QUESTION # 21
In the ticket, no warranty is determined for a registered product. What might be the cause?
Note: There are 2 correct answers to this question.
- A. The warranty is not assigned to an installed base.
- B. The warranty is not assigned to a registered product.
- C. The registered product is not assigned to an installed base.
- D. The warranty is expired.
Answer: B,C
NEW QUESTION # 22
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Routing rules can be applied to warranties.
- B. The agent is prompted to upsell a warranty to the customer.
- C. When an agent creates a ticket with a registered product, the warranty is automatically determined.
- D. The system can be set up so that certain incident categories are not covered.
Answer: C,D
NEW QUESTION # 23
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
- A. Controlling validity of the service catalog
- B. Determining service level assignments
- C. Determining fine-tuning settings
- D. Reporting purposes
- E. Determining responsibility for tickets
Answer: B,D,E
NEW QUESTION # 24
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.
- A. Maintenance category
- B. Process category
- C. Incident category
- D. Warranty category
- E. Cause category
Answer: A,B,D
NEW QUESTION # 25
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.
- A. A workflow rule was not scheduled to trigger the determination.
- B. SLAS are not configured in fine-tuning.
- C. The determination rules have been configured, but not activated.
- D. SLAs are not activated in project scoping.
Answer: C,D
NEW QUESTION # 26
Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.
- A. Warranty
- B. Ticket
- C. Contract
- D. Maintenance plan
Answer: B,D
NEW QUESTION # 27
Which of the following can you use to explore released APIs?
- A. SAP Application Interface Framework
- B. SAP Integration Suite
- C. SAP Business Accelerator Hub
Answer: C
NEW QUESTION # 28
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.
- A. Data sources
- B. Standard reports
- C. Custom reports
- D. Interactive dashboards
- E. Web service message monitoring
Answer: B,C,D
NEW QUESTION # 29
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.
- A. Activate Live Activity Configuration.
- B. Create a customer and assign an email address.
- C. Define a template.
- D. Set up an approval process.
Answer: B,C
NEW QUESTION # 30
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