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NEW QUESTION 22
A customer has purchased Avaya Aura Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.
Where is Open Queue initially enabled in AACC?
- A. Contact Center License Manager > Configuration > Contact Center Licensing tab
- B. Contact Center Manager Administration (CCMA) > Configuration, Applications > LM
Service Configuration Setuptab - C. CCMS > Multimedia Commissioning > Multimedia Licensing tab
- D. Ignition Wizard configuration > Licensing tab
Answer: A
NEW QUESTION 23
A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?
- A. The campaign will not receive data.
- B. The campaign will receive calls but no agent is assigned.
- C. The campaign stops functioning.
- D. The campaign will not be created.
Answer: B
NEW QUESTION 24
Avaya Aura Contact Center (AACC) supports VMware vSphere. VMware vSphere allows multiple copies of the same operating system or several different operating systems to run as virtual machines on a large x86-based host hardware server.
Which three statements regarding the AACC server types supported on an AML-based Avaya CS1000 when installed on a VMware virtual machine are true? (Choose three.)
- A. Multimedia Contact Server Only
- B. Voice and Multimedia Contact Server with Avaya Aura Media Server
- C. Voice and Multimedia Contact Server without Avaya Aura Media Server
- D. Voice Contact Server Only
Answer: B,C,D
NEW QUESTION 25
After you complete the Avaya Aura Contact Center (AACC) installation, you should perform a backup.
From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?
- A. Select Location and Immediate Backup
- B. Backup Drive and Immediate Backup
- C. Backup Location and Immediate Backup
- D. Map Drive and Immediate Backup
Answer: C
NEW QUESTION 26
A customer has purchased the Agent Greeting feature to provide individual pre-recorded greeting playback capabilities.
Where is the license for Agent Greeting enabled in Avaya Aura Contact Center (AACC)?
- A. From the server, locate Multimedia Commissioning > Multimedia Licensing tab
- B. From Contact Center Manager Administration (CCMA) > Configuration > Applications > LM Service Configuration Setup tab
- C. From the server, navigate to the Server Configuration > Licensing tab
- D. From the Contact Center License Manager > Configuration > Contact Center Licensing tab
Answer: B
NEW QUESTION 27
Which tool displays the status counts for each multimedia contact type?
- A. Contact Center Database Dashboard
- B. Multimedia Dashboard
- C. Multimedia Data Management
- D. Contact Center Database Maintenance
Answer: C
NEW QUESTION 28
The installation of the Contact Center Manager Administration (CCMA) component adds default users to the Windows operating system.
Which CCMA user accounts are created during the Avaya Aura® Contact Center (AACC) installation?
- A. AAD_User
AAAC_Admin
webadmin - B. iceAdmin
IUSR_SWC
webadmin - C. AAAC_Admin
IUSR_SWC
webadmin - D. iceAdmin
IUSR_SWC
Bkup_SWC
Answer: C
NEW QUESTION 29
You have been asked to install an Avaya Aura Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the
Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.
What is the next required step?
- A. Perform a backup on the Primary server and execute a restore of the backup on the
Standby server. - B. Run the High Availability tool on the Standby Server.
- C. Install the Replication Server for database replication.
- D. Reboot the Primary and Secondary Server so that they will synchronize.
Answer: A
NEW QUESTION 30
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?
- A. Getting workitem status
- B. Transferring the call
- C. Accessing the address book
- D. Copy the calling number from the workitem
Answer: C
NEW QUESTION 31
After completing the Avaya Aura Contact Center installation, you want to display the installation log.
What is the path to the log?
- A. C:\Avaya\Logs\Sysops
- B. D:\Avaya\Logs\PVI
- C. C:\Logs\Sysops
- D. D:\Avaya\Logs\Sysops
Answer: D
NEW QUESTION 32
During the Avaya Aura Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?
- A. Avaya Aura Contact Center Configuration Wizard
- B. Avaya Aura Contact Center Installation Wizard
- C. Avaya Aura Contact Center Ignition Wizard
- D. Avaya Aura Contact Center Startup Wizard
Answer: C
NEW QUESTION 33
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?
- A. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.
- B. On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.
- C. On the CCMA Launchpad select: Configuration > Select the CCT server > click CCT Administration > Click the links.
- D. Open a web browser and browse to Error! Hyperlink reference not valid., where <servername> is the name of the CCMS server.
Answer: C
NEW QUESTION 34
Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)
- A. OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.
- B. OD applications can provide call routing, such as skill-based routing.
- C. OD application steps can include call treatments, such as music or ringback.
- D. OD allows you to view real-time statistics for each skillset.
Answer: A,B,D
NEW QUESTION 35
Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.
After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?
- A. From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics
- B. From Windows > Apps > Multimedia Dashboard > Web Statistics
- C. From Windows > Administrative Tools > Services > Web Statistics
- D. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics
Answer: A
NEW QUESTION 36
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?
- A. the Outbound Campaign Management Tool
- B. the Email Manager
- C. the Multimedia Database
- D. the Multimedia Administrator
Answer: B
NEW QUESTION 37
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
- A. Agent Desktop Configuration, General Settings
- B. Agent Desktop Configuration, Resources
- C. Agent Desktop Configuration, User Settings
- D. Agent Desktop Configuration, Default Closed Reasons
Answer: C
NEW QUESTION 38
When configuring servers for an Avaya Aura Contact Center (AACC) High Availability (HA) implementation, if you are using the Hosts files to resolve Managed names to Managed IP Addresses, ensure that you add the Managed Names and Managed IP Addresses to the Hosts file.
Which DNS entries must be made for the HA servers?
- A. One static entry for the Active serverOne static entry for the Standby server
- B. Static DNS entry for the Active server
- C. One DNS static entry for the Active serverOne DNS static entry for the Standby serverOne DNS static entry for the Managed name and associated IP address
- D. One Dynamic DNS entry for the Active serverOne Dynamic DNS entry for the Standby serverOne Dynamic DNS entry for the Managed name and associated IP address
Answer: A
NEW QUESTION 39
Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)
- A. The License Manager provides central control and administration of application licensing for all features of the Contact Center.
- B. The License Manager Configuration utility can be used to download the license file from the Avaya license website.
- C. License Manager supports a WebLM License File and the Avaya WebLM Server on a virtual machine.
- D. The license file on the server can be edited where License Manager is installed.
Answer: A,C
NEW QUESTION 40
The Avaya Aura Media Server High Availability (HA) feature ensures the uninterrupted availability of media processing and reduces the loss of processing data when an AAMS fails.
Which three statements regarding the AAMS High Availability (HA) feature are true?
(Choose three.)
- A. One AAMS HA pair supports up to 1000 agents, without SIP Call Recording.
- B. You can perform a manual failover on the Active AAMS.
- C. High Availability (HA) is available only if the AAMS servers are installed on the Red Hat
Enterprise Linux (RHEL) operating system. - D. You cannot a manual failover on the Active AAMS.
Answer: A,B,C
NEW QUESTION 41
During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off. Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?
- A. Agent Desktop Configuration, General Settings
- B. Agent Desktop Configuration, General Settings, Advanced Settings
- C. Agent Desktop Configuration, Resources
- D. Agent Desktop Configuration, User Settings
Answer: B
NEW QUESTION 42
What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?
- A. the assignment of an open queue for each email skillset
- B. the assignment of a route point for each email skillset
- C. the assignment of a script for each email skillset
- D. the assignment of a vector for each email skillset
Answer: B
NEW QUESTION 43
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