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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

A) By using the benefit of Avaya Aura® Contact Center
B) By using the benefit of Call Center Elite
C) By using the benefit of Avaya Proactive Contact
D) By using the benefit of Avaya Call Management System
E) By using the benefit of Avaya IX'M Workforce Engagement

2. Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

A) 15,000
B) 10,000
C) 12,000
D) 5000

3. The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A) Ready Now Solutions
B) Virtual Private Clouds
C) Contact Center Bundles
D) Proof of Concept

4. Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)

A) Call Center Elite requires CMS.
B) CC-Elite can be ordered as a standalone for a 3rd party PBX.
C) Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
D) Call Center Elite includes Business Advocate.
E) It is sold through Direct and Indirect channels.

5. A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?

A) Avaya Breeze®
B) Avaya Workspaces® for Elite
C) Avaya Call Management System
D) Avaya IX™ Workforce Engagement

Solutions: