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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Presence Service
C) Microsoft Lync
D) Engagement Assistant

2. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) Avaya can deliver what has been promised.
B) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
C) The executive summary section of the proposal highlights the solution features.
D) The proposal value Is obvious, so It is not discussed.

3. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Dialogue Designer
B) Work Assignment
C) Co-browse
D) Context Store

4. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A) IP address
B) Customer name
C) Host ID
D) MAC address

5. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Task Flow Executor (TFE)
B) Telephony Services Manager (TSM)
C) Telephony Services Manager (TSM)
D) SIP Gateway Manager (SGM)

Solutions: