Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - 6201.1

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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) display variables
B) Monitor variables
C) List trace variables
D) list usage variable

2. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
B) From Solaris login as root and use the date command
C) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
D) Shutdown the CMS to the ak prompt level and adjust the BIOS time.

3. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) BCMS is interval based and CMS is call based.
B) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
C) BCMS receives data internally and stores data in a volatile switch memory.
D) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

4. The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?

A) Create vector subroutine that can be used in all vectors that have the same working hours
B) Add vector variables to each vector to test for working hours.
C) Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
D) Redesign the routing so all calls funnel through a signal vector

5. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) NET MGT Port
B) NET 1Port
C) XVR-300XB port
D) SER MGT Port

Solutions: