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Who should take the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
This course is intended for implementers of PureConnect, or other technical positions in charge of implementing their Genesys Interaction Hub.
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The following course is highly recommended as part of your preparation for the certification exam.
Courses Recommended:
- Configuring Call Flows
- Administering the CIC System
- Interaction Center Core Engineer (ICCE) Bootcamp
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Genesys GE0-601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ACD, Reporting and Maintenance | 15% | - Interaction Supervisor and Reporter Basics - ACD and Skills-Based Routing - Logs, Updates and Troubleshooting |
| Interaction Attendant and Call Flow Design | 25% | - Attendant Interface and Structure - Auto Attendant and Menu Configuration - Routing and Queue Configuration - Voice Prompts and Scheduling |
| Installation and Initial Configuration | 20% | - Deployment Requirements - Setup Assistant and Initial Configuration - Post-Installation Verification |
| PureConnect / Interaction Center Platform Overview | 20% | - Licensing Model and Management - System Architecture and Components - Server Roles and Dependencies |
| System Administration and Security | 20% | - Dial Plan, SIP and Media Configuration - User, Role, Workgroup and Station Management - Security Settings and Access Control |
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