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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which metric is most commonly analyzed in GPR test results to determine its effectiveness?
Response:

A) Average handle time (AHT)
B) Outcome uplift percentage
C) Predicted agent sentiment
D) Number of active agents

2. Which Genesys Cloud interface allows agents to view a customer's digital journey in real-time?
Response:

A) Predictive Engagement Journey Panel
B) Workforce Engagement Panel
C) Interaction Details View
D) Architect

3. Select all the actions available to use when an action map triggers.
(Choose four answers)
Response:

A) Voice call
B) Content offer
C) Web messaging
D) Instant agent interaction
E) Web chat
F) Advanced orchestration flow

4. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Launch a voice IVR
B) Trigger a webhook
C) Display a content offer
D) Initiate a web chat

5. From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:

A) Performance
B) Admin
C) Documents
D) Directory

Solutions: