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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

1. The management team of a mobile app has expectations of maintaining a high level of efficiency. A community member of a group for the app has posted the same question several times over the past few weeks. The team has responded several times that the solution for that problem is still being developed. The member has started to repeatedly ask the same question in comments on unrelated posts.
The community manager needs to ensure this community member does not negatively affect other members.
How should the community manager proceed?

A) Block the member from the group to avoid the subject.
B) Remove the comment with the appropriate rule and explain possible disciplinary actions.
C) Invite other members to clarify that the question has been answered.
D) Reach out privately to the member to ask if responses from the team are unclear.

2. The community manager of a 25,000 member rock painting community in Dublin is concerned about low engagement in the group over the last six months and wants to increase conversations between members.
Which three actions should the community manager take to achieve this goal? (Choose 3)

A) Remove members who have not posted or commented in the last month
B) Revise the content calendar to focus on member engagement tools
C) Highlight the top engaging contributors in regular announcements to the community
D) Message every member of the community individually to ask them to engage more
E) Survey the community and reposition the content in line with their feedback

3. A business consultant offers a free Facebook group to support potential clients. He aims to create consistent daily engagement.
Which two strategies could the consultant use to achieve his goal? (Choose 2)

A) Comment on every post that members make in the group.
B) Create a group rule that requires daily engagement to remain in the group.
C) Look at engagement insights to compare the daily number of posts.
D) Highlight top commenters in a special weekly post.
E) Enlist a scheduling tool to create daily topical posts to encourage conversation.

4. A personal trainer wants to grow their online presence. To generate more leads, they create a Facebook Page, a Facebook group and an Instagram profile.
However, the trainer struggles to manage this social media marketing, because of the time required to create content and promote each platform. The results are simply not worth the investment of time. The Instagram profile generates the most reach, while the Facebook group gets the most engagement. The trainer contacts a community manager for help to determine which of the platforms to focus on.
Which critical piece of information does the community manager need to make this decision?

A) How much time the trainer spends on each platform
B) How much the trainer enjoys using each platform
C) How many current clients found the trainer on each platform
D) How much engagement each platform gets

5. There's an online community that primarily supports single parents. The leadership team notices more parent narratives of isolation. One of the top priorities of the community is to connect parents who are geographically close.
What can the community manager do to help create connections between lonely parents?

A) Create content encouraging offline gatherings, with graphics of local landmarks.
B) Organize a week-long online summit to focus on helping overcome isolation.
C) Publish a post asking members to provide their address in the comments.
D) Host an online meeting room for members that remains open 24/7.

Solutions: