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EXIN ITIL Foundation (V4) Sample Questions:

1. Which is included in the purpose of the 'deliver and support' value chain activity?

A) Understanding stakeholder needs
B) Meeting stakeholder expectations for time to market
C) Understanding the organization's service vision
D) Providing services to agreed specifications

2. Which term is used to describe removing something that could have an effect on a service?

A) A change
B) An IT asset
C) A problem
D) An incident

3. Which practice nurtures links with stakeholders at strategic and tactical levels'?

A) Supplier management
B) Continual improvement
C) Relationship management
D) Service level management

4. What is described by the service value system?

A) How to apply the systems approach of the guiding principle think and work holistically
B) Services based on one or more products, designed to address needs of a target consumer group
C) Joint activities performed by a service provider and a service consumer to ensure continual value co- creation
D) How all the components and activities of the organization work together as a system to enable value creation

5. Which statement about problems is CORRECT?

A) Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.
B) Problems must be resolved quickly in order to restore normal business activity.
C) Problem prioritization involves risk assessment.
D) Problems are not related to incidents.

Solutions: