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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welches ist KEINE Service-Desk-Struktur, die in den ITIL-Leitlinien für den Servicebetrieb beschrieben wird?

A) Virtuell
B) Ausgelagert
C) Lokal
D) Zentralisiert

2. Wie wandeln alle Wertschöpfungskettenaktivitäten Inputs in Outputs um?

A) Durch die Implementierung einer Prozessautomatisierung
B) Durch den Einsatz eines einzigen Funktionsteams
C) Durch Ermittlung des Servicebedarfs
D) Durch die Verwendung einer Kombination von Praktiken

3. Welche der folgenden Maßnahmen wird im Leitsatz „Beginnen Sie dort, wo Sie sind“ NICHT empfohlen?

A) Etwas völlig Neues bauen
B) Identifizieren, was genutzt werden kann
C) Daten direkt von der Quelle sammeln
D) Fragen stellen, die dumm erscheinen

4. Identifizieren Sie die fehlenden Wörter im folgenden Satz.
Das Management von Informationssicherheitsvorfällen erfordert normalerweise [?].

A) Sofortige Eskalation
B) Ein separater Prozess
C) Unterstützung durch Drittanbieter
D) Spezialistenteams

5. Was ist eine Serviceanfrage?

A) Anfordern einer Problemumgehung für ein Problem
B) Fordern Sie eine Untersuchung eines beeinträchtigten Dienstes an
C) Informationen zum Erstellen eines Dokuments anfordern
D) Anfordern einer Verbesserung einer Anwendung

Solutions: