Microsoft MB-260 Exam Syllabus Topics:

Topic	Details
Topic 1	Identify permissions required to implement the Customer Card Add-in for Dynamics 365 apps Create a segment from customer profiles, measures, or AI predictions
Topic 2	Select Customer Insights entities and attributes for matching Resolve data inconsistencies, unexpected or null values, and data quality issues
Topic 3	Describe the process for consuming engagement insights data in audience insights Describe use cases for audience insights
Topic 4	Differentiate trial and production environments Configure and evaluate the product recommendation model
Topic 5	Configure scheduled refreshes and on-demand refreshes Describe use cases for Customer Insights APIs
Topic 6	Create activities by using a new or existing relationship Differentiate between audience insights and engagement insights
Topic 7	Differentiate between low, medium, high, exact, and custom precision methods Analyze Customer Insights data by using Azure Synapse Analytics
Topic 8	Trigger refreshes by using Power Automate or the Customer Insights API Determine whether to use the managed data lake or an organization’s data lake
Topic 9	Display Customer Insights data from within Dynamics 365 apps Transform, cleanse, and load data by using Power Query
Topic 10	Identify data sources that support incremental updates Configure and evaluate the customer churn models, including the transactional churn and subscription churn models

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-260

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