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Nortel 920-163 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Technical Support and Troubleshooting | - System diagnostics
|
| Topic 2: Maintenance and Optimization | - System maintenance
|
| Topic 3: Contact Center Manager RIs.6.0 Fundamentals | - System architecture overview
|
| Topic 4: Contact Center Operations | - Agent and supervisor tools
|
