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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which statement is true about dashboards?

A) A new dashboard can be created by copying an existing dashboard.
B) A new dashboard can be created only by dragging existing reports to the dashboard design center.
C) A new dashboard can be scheduled with alerts
D) The dashboard design center's reports explorer lists only reports that can beadded to a dashboard.
E) A new dashboardmust have more than one report.

2. You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A) Delete irrelevant answers from sibling answers.
B) Block irrelevant answers from learned links.
C) Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
D) Remove Related Answer Widget from the Customer Portal.
E) Remove irrelevant answers from manually related answers.

3. Which two statements are true about exporting report data? (Choose two.)

A) It can be exported as a Word doc.
B) It can be exported to a character-delimited file.
C) It can be exported in XML format.
D) It can be exported in PDF format.
E) It can be exported only as an .xlsx Excel file.
F) It can be exported using only absoluteHTML layouts.

4. You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?

A) Add all related search terms to an aliases.txt.file.
B) Include the search terms in both Answer Keyword and Stop Word.
C) Include search term in Search priority word.
D) Include search terms in Stop Words
E) Include the search terms in Answers Keywords

5. You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A) Standard report with User Defined List variable
B) Custom report with Predefined List variable
C) Standard report with Replacement Value variable
D) Custom report with AdHoc Value variable

Solutions: