SAP Certified Support Associate - Incident Management with SAP BusinessObjects - C_BOSUP_90

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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which tasks can you perform manually in a Managed System configuration? (Choose two)

A) Redirection of system calls to SAP Support Backbone
B) Implementation of benchmarking procedures
C) Configuration of DBA Cockpit
D) Adjustment of HTTP Log Parameter

2. The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?

A) The customer's system has the fault therefore you only need to use their system for further investigation and testing.
B) Ask the customer to document the workflow step by step so that you can attempt to reproduce the issue on your internal system.
C) The customer is no longer entitled to support since they have caused a fault in the system.
D) Ask the customer to use a different system since this installation is experiencing issues.

3. Some messages may require you to decline a customer's request.
In these situations, what type of response should you send to the customer?

A) Update the customer regularly to let them know you need more time to investigate the issue.
B) Avoid the message for as long as possible eventually the customer will not want you to take any action.
C) You cannot deny the customer's request as the customer is always right.
D) Update the customer with an honest and clear answer right away to avoid having the situation becoming more difficult.

4. You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A) Sent to Support
B) Sent to SAP
C) Proposed Solution
D) In Process

5. What is the recommended way to progress a message that is difficult to clarify?

A) Force the client to close the message and open a new one that is clearer.
B) Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
C) Escalate the message immediately to a more senior support consultant.
D) Ask the client to provide screenshots and request information point by point.

Solutions: