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Salesforce Communications Cloud Accredited Professional Sample Questions:
1. A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
A) Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
B) Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
C) Add the delivery zip code customer field as a header in the pricing calculation matrix
D) Configure the tax rate in the price plan and it will be added automatically when added to the cart.
2. The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?
A) Design integration procedure that makes both request and returns the result to order Management.
B) Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
C) Design for one callout each request and cache the identifier in memory
D) Use Data raptor technology to make the request and return the response to order management
3. Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?
A) No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
B) No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
C) An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
D) An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
4. A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?
A) Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
B) Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
C) Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
D) Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
5. Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
A) Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
B) Model dedicated internet service as a child product of the Ethernet access device offer.
C) Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
D) Model the Ethernet access device as a child product of the dedicated internet service offer
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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