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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Policies and Settings | 22% | - Analytics and dashboard usage - Identity and access management - Slack Connect and app approval settings - Security and compliance configurations |
| Topic 2: Learning and Enablement | 18% | - Support adoption and troubleshoot issues - Create learning materials and resources - Plan and execute rollout strategies - Design training programs for users and admins |
| Topic 3: Channel Strategy | 10% | - Apply use cases and best practices - Channel naming conventions and structure - Design channels for collaboration and workflows |
| Topic 4: Discovery | 10% | - Assess organizational readiness - Communicate Slack value proposition - Gather and analyze client requirements |
| Topic 5: Delivery and Migration | 17% | - Plan and execute migration from other platforms - Define roles and responsibilities - Understand implementation best practices |
| Topic 6: Governance Structure | 8% | - Manage workflows and processes - Define admin and owner roles - Establish governance policies |
Salesforce Certified Slack Consultant Sample Questions:
An attendee at one of your training sessions wants to learn more about using Slack. They don't have a specific topic in mind and want to learn more about the tool at their own pace.
What do you recommend to this attendee?
- A. Reach out to the help desk.
- B. Contact a Slack Admin.
- C. Check out the resources in the Slack Help Center.
- D. Take the Slack Admin Certification Prep Course.
Correct Answer: C 🗳️
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Your client is a security-conscious financial services firm implementing Slack for the first time.
When planning an introductory Slack 101 learning session, which consideration is most important?
- A. The client's Policies & Settings
- B. The client's eDiscovery app
- C. The client's Data Loss Prevention (DLP) partner
- D. The client's use of Block Kit
Correct Answer: A 🗳️
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What is the most effective way to project manage a team in Slack?
- A. Connect the Jira app to your team channel and ask for weekly updates through the app integration.
- B. Run team sync in channels using automated reminders to save time and keep updates regular and transparent.
- C. During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.
- D. Send a check-in template to teammates to respond to on a weekly basis.
Correct Answer: B 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?
- A. Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
- B. Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
- C. Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
- D. Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
Correct Answer: C 🗳️
Explanation: Only visible for ActualPDF members. You can sign-up / login (it's free).
You are helping your client plan a grid migration, and they ask you what will happen to the URL of the existing workspace after the migration is complete.
What should you tell them about the existing workspace URL?
- A. It will automatically be updated with a randomly generated new URL.
- B. It will remain the same and take users to the workspace within the grid org.
- C. It will remain the same but stops working.
- D. It will remain the same and take users back to the original workspace outside the grid org.
Correct Answer: B 🗳️
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