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HP Selling HP Business Personal Systems Hardware 2020 Sample Questions:
1. What should you offer to a customer with a major pain point of IT management and device maintenance across their organizations?
A) HP Support Assistant
B) HP DaaS one-year pack
C) HP Care Pack
D) HP Services
2. What is the major security concern associated with company employees working in public areas and open offices, and how does HP address it?
A) virus attacks, which can be lessened with HP Sure Run
B) phishing attacks, which can be alleviated with HP Sure Click
C) visual hacking, which can be prevented with HP Sure View
D) malware attacks, which can be mitigated with HP Sure Start
3. What should be the focus of your first sales conversation with a customer?
A) uncovering their needs
B) presenting special offers
C) offering discounts
D) selecting the solution
4. Which display would be best for a hot desk solution with built-in docking support?
A) HP Thunderbolt Dock G2
B) HP EliteDisplay S340c 34-inch Curved Monitor
C) HP USB-C Dock G5
D) HP EliteDisplay E243d 23.8-inch Docking Monitor
5. When ready to propose a product to a customer, what should you take into consideration?
A) that you always sell HP DaaS services along with the hardware
B) any potential promotions when it comes time for the customer to buy
C) that you include a six-month expandable Care Pack
D) that you answer the customer pain points and meet their needs
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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