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HP Selling HP Personal Systems Services 2018 Sample Questions:
1. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?
A) extend with a standard or custom service contract
B) propose Accidental Damage Protection
C) protect new hardware with different HP Services
D) extend with Post-Warranty Care Pack
2. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?
A) HP Services can be purchased at extremely discounted prices.
B) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
C) HP Services can immediately and seamlessly replace your help desk.
D) HP Services give you predictability and greater control of the Total Cost of Ownership.
3. Which types of HP Services contracts are available to your customers? (Select two.)
A) Standard
B) Durational
C) Adjustable
D) Transactional
E) Custom
4. What are the six stages of the HP Services lifecycle?
A) Plan and Optimize, Configure, Install, Maximize, Maintain, Repair and Decommission
B) Design and Plan, Integrate, Set-up, Manage, Maintain, Repair and Refresh
C) Discover and Configure, Deploy, Secure, Maintain, Replace and Decommission
D) Discover and Design, Configure, Deploy, Optimize, Maintain, Dispose and Refresh
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B,D | Question # 4 Answer: A |
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